Privacy Policy

This Privacy Policy applies to the game services operated by UtoPlanet Co., Ltd. (hereinafter referred to as the “Company”), as well as its websites and related services (hereinafter collectively referred to as the “Services”).
The user information obtained through the Services will be managed in accordance with this Privacy Policy.
The Company recognizes the protection of users’ privacy as a social responsibility entrusted to us, and we place it as our top priority. To ensure that users can use our Services with peace of mind, we will handle user information with the utmost care, in accordance with the following basic policies.

1. About User Information
“User Information” refers to information that can identify a user easily, such as nicknames or user-specific IDs assigned within the game.

2. About Usage Information
The Company will clearly define the purposes for collecting usage information and will collect such information only to the extent necessary for achieving these purposes. When collecting information in each service, we will indicate the purpose of use and obtain the user’s consent. At that time, users may choose whether or not to proceed with the process at their own discretion. However, if users do not wish to provide the requested information, some of the Services provided by the Company may not be available.

[Contact Information]
Information obtained: Information entered in the customer support inquiry form, email address
Method of obtaining: Entered by users when making inquiries via the customer support center
Purpose of use: To respond to inquiries related to payment and for identity verification

[Platform Account Information]
Information obtained: Google Play Game Services and Apple Game Center information (platform-provided numeric IDs)
Method of obtaining: Automatically collected during account linking
Purpose of use: To display login information and confirm login accounts

[Usage History]
Information obtained: Service usage records, connection logs
Method of obtaining: Automatically collected
Purpose of use: To understand the current status of services and for service improvement

[Technical Information]
Information obtained: Device type, operating environment, browser type, IP address, system information, device key, locale, cookies
Method of obtaining: Automatically collected
Purpose of use: For user identity verification, error tracking, and improving applications and services

[Communication Between the Company and Users]
Information obtained: Content of inquiries and consultations
Method of obtaining: Automatically collected during inquiries or communication responses
Purpose of use: To confirm inquiry details, communicate with users, and resolve issues

[Participation in Events]
Information obtained: Information entered at the time of event participation
Method of obtaining: Direct input from users
Purpose of use: For prize delivery and communication with users

3. Use of Usage Information
Usage information will only be used within the scope of the purposes presented in advance.
The Company may statistically analyze usage status for the purpose of improving service content and quality or developing new services.
The Company may use collected information for market research. In such cases, no information identifying users will be published or disclosed.
The Company may use collected information to provide guidance on new services or special offers that may be of interest to users.
The Company may ask users to provide feedback and opinions on our services or products using collected information.
If it becomes necessary to contact users, we may use nicknames, email addresses, etc.
For marketing or promotional purposes, the Company may create statistical data that does not identify individual users and use it for developing new services.
The Company will not transfer usage information to third parties. If usage information is to be used for purposes other than those stated, the purpose will be published in advance on the official website of the relevant service.

4. Outsourcing of Usage Information
The Company may entrust the handling of part or all of user information to our affiliated companies or business partners involved in the operation of the Services (hereinafter collectively referred to as “Business Partners”).
When outsourcing, the Company will conclude confidentiality agreements and exercise necessary and appropriate supervision to ensure that Business Partners do not use user information for purposes other than those approved by the Company.

5. Disclosure of Usage Information to Third Parties
In principle, the Company will not disclose, leak, or provide user information to third parties except in the following cases:
When user consent has been obtained.
When necessary to protect human life, body, or property, and obtaining user consent is difficult.
When cooperation is required for a national or local government agency, or a party entrusted by them, to carry out duties as defined by laws and regulations, and obtaining user consent could hinder the execution of such duties.
When disclosure or provision is permitted under other laws and regulations.
When explicitly requested by the user to disclose or provide information to a third party.
When all or part of the Company’s business is transferred, merged, or split, and information is transferred to the succeeding entity.
When deemed reasonably necessary by the Company for service provision, and user consent has been obtained in advance.

6. Editing of Usage Information
If there are changes to registered user information or errors are found, users may contact the Company’s inquiry desk, and we will respond within a reasonable period of time.

7. Changes to the Privacy Policy
The Company may revise or improve the contents of this Privacy Policy due to changes in laws, business content, or user requests.
The Company reserves the right to change this Privacy Policy at any time without prior notice or specific reason. If significant changes are made, we will provide notification.

8. International Data Transfer
The Company may transfer user information across borders to affiliated companies, which may result in the transfer of information from one jurisdiction to another. By using the Services, users agree to such transfers.

9. Contact Information
If you have any comments or questions regarding this Privacy Policy, please contact us at the email address below.
We recognize your opinions and inquiries as extremely important for making our Services better for users.

Email　：mobile.support@utoplanet.com